Troubleshooting & FAQ

I can't find a Sign up button

That's expected. Accounts are created with an invite code. On the sign-in page, click New here? Join with an invite code, then enter your code. See Getting started for parents.

I don't have a code

Ask your ministry leader. Parents get the Family Invite Code, and each student gets their own personal code.

It says "Invalid invite code"

Check all 6 characters and try again. Codes don't care about capital letters, but letters like O and 0 are easy to mix up.

It says "This student account is already linked to another user"

That student code has already been used. Students should use their own code, and parents should use the Family Invite Code. If it still doesn't work, contact your ministry leader.

It says "No students linked to your account yet"

Your account isn't connected to a family with students yet. Ask your leader to check that your students are in your family, or to send you the correct Family Invite Code.

I already have an account and got a new code

Sign in, then go to braidhq.app/join and enter the code. It will be added to your existing account.

I forgot my password

Click Forgot your password? on the sign-in page and follow the email.

A name or grade is wrong

Contact a leader to fix names and grades. You can update a student's birthday, phone, school and address with Update Info.

I don't see Pay Online

Your ministry hasn't turned on card payments yet. Use Use Account or pay your leader directly.